ADIB Mobile App Balance Check - Complete Step-by-Step Tutorial 2026

Why ADIB Mobile App is Your Best Choice

Managing your bank account should be simple. No complicated steps. No waiting in queues. No confusion.

The ADIB mobile app makes this possible.

With just your smartphone, you can check your balance anytime, anywhere. Whether you’re at home, at work, or traveling across the UAE, your financial information is right in your pocket.

But here’s the thing: many customers download the app and don’t know how to use it properly. They miss out on powerful features. They struggle with the first login. They’re confused about security.

This tutorial changes that.

In this guide, I’ll walk you through everything step-by-step. From downloading the app to checking your balance to understanding advanced features, you’ll become an ADIB mobile banking expert.

Let’s get started!

Why Use ADIB Mobile App for Balance Checking

You might wonder: “Why should I download the app when I can use online banking?”

Great question. Here are the real reasons:

Speed and Convenience

The ADIB mobile app is faster than online banking. Your balance loads instantly when you open the app. No waiting for websites to load. No navigation through multiple pages.

Time comparison:

Mobile app balance check: 5-10 seconds
Online banking balance check: 15-20 seconds
ATM balance check: 2-3 minutes
SMS balance check: 30 seconds

Always Available

Your phone is always with you. Unlike visiting a branch or using an ATM, the app works anywhere. Even in bed at 3 AM, you can check your balance in seconds.

Better Security

The ADIB mobile app includes advanced security features:

Biometric login (fingerprint or face recognition)
Encryption of all data
Secure connection always
Session timeout for safety
Two-factor authentication

More Features Than Just Balance

Once you’re comfortable checking balance, you unlock other features:

View transaction history
Transfer money between accounts
Pay bills online
Set spending alerts
Manage multiple accounts
Download statements

No Extra Costs

Checking balance on the ADIB app is completely free. No charges from the bank. You only use your internet data (which you probably use anyway).

Works Offline (Partially)

While you need internet to refresh data, the app remembers your last balance. You can view it briefly without connection.

System Requirements: Check Before You Download

Before downloading, make sure your phone meets these requirements.

For iPhone (iOS)

Minimum requirements:

iPhone 8 or newer
iOS 12.0 or higher
At least 150 MB free storage space
Stable internet connection (WiFi or 4G/5G)
Apple ID for app store access

Recommended for best experience:

iPhone 11 or newer
Latest iOS version
500 MB+ free storage
4G or 5G connection

For Android Phones

Minimum requirements:

Android 7.0 or higher
At least 200 MB free storage space
Google Play Store access
Stable internet connection
Active Google Account

Recommended for best experience:

Android 9.0 or newer
Latest Android version
600 MB+ free storage
4G or 5G connection

Check Your Phone Storage

How to check free space:

On iPhone:

Open Settings
Tap “General”
Select “iPhone Storage”
Look at “Available” space at the bottom

On Android:

Open Settings
Go to “Storage” or “About Phone”
Check “Available Space”

If you don’t have enough space, delete old photos or apps you don’t use.

Internet Connection

Best practice: Always use WiFi when downloading the app. Mobile data works, but WiFi is faster and more reliable.

How to Download ADIB Mobile App: Complete Guide

Ready to download? Let’s go step-by-step.

Downloading on iPhone (iOS)

Step 1: Open App Store

Tap the blue App Store icon on your home screen
Look like it says “App Store” with a white icon on blue background
If you can’t find it, swipe left or down to search
Tap the icon

Step 2: Search for ADIB

At the bottom of your screen, tap the search icon (looks like a magnifying glass)
Type “ADIB” in the search box
Results appear immediately
Look for the official app with ADIB bank logo

Step 3: Verify It’s Official

Check the developer name shows “Abu Dhabi Islamic Bank PJSC”
Look at the icon—it should be blue with ADIB logo
Read reviews (look for 4+ stars)
Don’t download if the developer name looks different

Step 4: Tap “Get”

Press the cloud download icon (or “Get” button)
You might need to confirm with Face ID or Touch ID
Tap your face or use your fingerprint
Or enter your Apple ID password

Step 5: Wait for Installation

The button changes to “Installing…”
Then shows a clock icon while loading
Finally says “Open”
Takes 1-3 minutes depending on your connection

Step 6: Open the App

Tap “Open” button
App launches for the first time
You see welcome screen
You’re ready to set up!

Downloading on Android

Step 1: Open Google Play Store

Tap the colorful Play Store icon (triangle of colors)
If not on home screen, swipe up and find it
Open the app

Step 2: Search for ADIB App

Tap the search icon (magnifying glass) at the top
Type “ADIB” and press Enter
Results appear in a list

Step 3: Find Official ADIB App

Look for “Abu Dhabi Islamic Bank” as developer
The icon should be blue with ADIB logo
Check ratings (4+ stars is good)
Avoid unofficial versions

Step 4: Tap “Install”

Green “Install” button appears
Tap it
App asks for permissions (tap “Accept”)
Installation begins automatically

Step 5: Wait for Download

Shows “Installing” with progress bar
Usually takes 1-2 minutes
When finished, “Open” button appears

Step 6: Open ADIB App

Tap “Open” button
App opens and shows welcome screen
You’re ready to create your account!

Alternative: Direct Download from ADIB Website

If you prefer:

Visit www.adib.ae
Look for “Mobile App” or “Download App”
Tap Apple App Store or Google Play Store link
Follow the app store instructions above

First Time Setup: Your Initial Account Registration

You’ve downloaded the app. Now comes the setup process. Don’t worry—it’s simple and takes about 5 minutes.

What You Need Before Setup

Have these ready:

✅ Your ADIB customer ID (on your card or welcome letter)
✅ Your date of birth (exactly as registered)
✅ Your mobile number (registered with ADIB)
✅ Access to receive SMS code
✅ A strong password in mind

Step-by-Step First Time Registration

Step 1: Open the App

Tap the ADIB app icon
Wait 3-5 seconds for welcome screen
You see “Welcome to ADIB” message
Look for “New User” or “Register” button

Step 2: Select “New User”

Tap the “New User” or “Register” button
You might see options like:
- “First Time User”
- “Create New Account”
- “Sign Up”
Tap whichever appears on your screen

Step 3: Enter Customer ID

Screen shows “Customer ID” field
Look at your ADIB card or welcome letter
Enter the customer ID (usually 10-12 digits)
Don’t use spaces—just numbers
Tap “Next”

Step 4: Enter Date of Birth

Field appears asking for DOB
Format: DD/MM/YYYY
Example: 15/03/1990
This must match your bank records exactly
Tap “Next”

Step 5: Confirm Your Mobile Number

Screen shows a mobile number
This should be your registered number with ADIB
If wrong, you might not receive the SMS code
Verify it’s correct
Tap “Confirm”

Step 6: Receive OTP Code

An SMS arrives with 6-digit code
It arrives within 30 seconds
If it doesn’t come, wait 2 minutes and tap “Resend”
Don’t share this code with anyone

Step 7: Enter OTP Code

Field appears asking for the code
Type the 6-digit number from your SMS
Tap “Verify” or “Next”

Step 8: Create Your Password

New screen appears asking for password
Password requirements:
- Minimum 8 characters
- Must include uppercase letter (A-Z)
- Must include lowercase letter (a-z)
- Must include number (0-9)
- Must include special character (!@#$%^&*)

Example password: Adib@2024Secure9 ✅

Bad example: password123 ❌

Type your password
Confirm password (type again)
Tap “Create Password”

Step 9: Create Your PIN

Screen asks for 4-digit PIN
This is for quick app access
Don’t use birthday or obvious numbers
Example: 5739 (random numbers)
Enter PIN twice to confirm
Tap “Set PIN”

Step 10: Enable Biometric (Optional but Recommended)

App asks: “Enable Fingerprint/Face ID?”
Choose “Yes” for easier future logins
Follow on-screen instructions to scan fingerprint or face
Takes about 10 seconds
Or tap “Skip” to set up later

Step 11: Review and Confirm

Summary of your registration appears
Check everything is correct
Tap “Confirm” or “Complete Setup”

Step 12: Success Screen

Congratulations message appears
You see “Setup Complete” or similar
App shows “Login” button
Your first-time setup is done!

ADIB App Login: Getting Access Every Time

Now that setup is complete, logging in is much faster.

Login Methods Available

ADIB offers three login options:

1. Biometric Login (Fastest)

Uses your fingerprint or face
Takes 3-5 seconds
Most secure
Recommended for daily use

2. Password Login (Standard)

Enter Customer ID and password
Takes 20-30 seconds
Works if biometric doesn’t
Good backup option

3. PIN Login (Quick)

Use 4-digit PIN
Takes 10 seconds
Less secure than others
Use only on trusted phones

How to Login with Biometric

If you set up fingerprint/face:

Step 1: Open App

Tap ADIB app icon
Wait 2 seconds for login screen

Step 2: Verify Biometric

Message appears: “Touch ID” or “Face ID” or “Unlock with Fingerprint”
Place your registered finger on home button (iPhone)
Or look at the camera (Face ID)
Or place finger on sensor (Android)
Takes about 2-3 seconds

Step 3: You’re In

App recognizes you
Takes you directly to your dashboard
Shows your balance immediately
No password needed!

How to Login with Password

If you prefer password login:

Step 1: Open App

Tap ADIB app icon
Wait for login screen to load

Step 2: Look for “Use Password”

If biometric appears, look for small text
Says “Use Password” or “Login with Password”
Tap it
Password login form appears

Step 3: Enter Customer ID

Field appears with cursor
Type your 10-12 digit customer ID
Check for typos
Don’t add spaces

Step 4: Enter Password

Password field appears (shows dots, not actual text)
Type your password carefully
Remember: uppercase, lowercase, numbers, symbols

Step 5: Tap Login

Green “Login” button
Tap it
App processes (takes 3-5 seconds)
You see dashboard or additional verification

Step 6: Security Verification

Sometimes app asks for extra verification
You might receive SMS code
Enter the 6-digit code
App confirms and logs you in

If You Forget Your Password

Don’t panic. Recovery is easy:

Step 1: Tap “Forgot Password”

Usually below the login button
Takes you to recovery page

Step 2: Verify Your Identity

Enter Customer ID
Enter date of birth
Answer security questions (if set up)
Or receive SMS code

Step 3: Create New Password

Follow same rules as before
Minimum 8 characters
Mix of letters, numbers, symbols
Must be different from old password

Step 4: Confirm

Verify the new password
App confirms reset success
Use new password to login

Checking Balance on ADIB App: 3 Simple Steps

This is the main event. Checking your balance is incredibly simple.

The Three-Step Process

Step 1: Open App and Login

Tap ADIB app icon
Login with biometric, password, or PIN
Takes 5-10 seconds total

Step 2: View Dashboard

After login, you see the main dashboard
Your balance appears at the top
Large numbers showing your available balance
This is what you came for!

Step 3: That’s It!

You have your balance
No more steps needed
You can close app or explore more

Understanding the Balance Display

The app shows you important information:

Available Balance

This is the money you can spend right now
Includes all deposits that have cleared
Ready to use instantly
What appears at the top in large numbers

Current Balance

Total amount in your account
Includes pending transactions
Larger than available balance if pending transfers exist
Shows below or separately

Account Number

Last 4-5 digits of your account
Shows which account (if you have multiple)
For reference purposes

Example Balance Display

Let’s say your screen shows:

text

Available Balance
AED 25,450.30

Current Balance
AED 28,000.50

Account: xxxxx1234

This means:

You can spend AED 25,450.30 today
Your total in the account is AED 28,000.50
AED 2,550.20 is pending (waiting to clear)

Understanding Your ADIB App Dashboard

The dashboard is your control center. Let’s explore what you see.

Top Section: Your Balance

Shows three important numbers:

Available Balance (large font)
- Money you can use immediately
- Most important for daily spending
Current Balance (smaller font)
- Total account balance
- Including pending transactions
Account Name (top left)
- Your account name or nickname
- Example: “My Current Account”

Middle Section: Quick Actions

Buttons for common tasks:

Button	What It Does
Transfer	Send money to other accounts
Pay Bills	Pay utilities and services
Cards	Manage your debit/credit cards
Statements	Download account statements
Exchange	Currency conversion

Lower Section: Recent Transactions

Shows your latest activity:

Date of transaction
Description (what it was)
Amount (money in or out)
Balance after transaction

Example:

15 Jan 2026 | Salary Deposit | +AED 5,000 | Balance: AED 30,000
14 Jan 2026 | Supermarket | -AED 250 | Balance: AED 25,000

Bottom Navigation Menu

Four main tabs:

Home – Your dashboard (where you are)
Accounts – View all your accounts
Services – Bill pay, transfers, etc.
Settings – Change app preferences

Additional Features Beyond Balance Check

Once you’ve mastered balance checking, explore these features.

View Transaction History

See where your money goes:

From dashboard, tap “Recent Transactions”
Or go to “Accounts” → Select account → “Transactions”
Shows last 12 months of activity
Scroll to see older transactions
Tap any transaction for details

Information available:

Transaction date and time
Merchant or sender name
Transaction category (food, utilities, etc.)
Amount paid or received
Reference number
Your balance after transaction

Download Account Statements

Get official records:

Tap “Services” or “Accounts”
Select “Statements”
Choose date range you want
Tap “Download” or “Generate”
Receives as PDF email to registered email
Save to your computer for records

Useful for:

Tax records
Loan applications
Proof of income
Financial planning

Set Up Spending Alerts

Get notified about spending:

Go to “Settings”
Select “Alerts” or “Notifications”
Choose alert types:
- Low balance alert (alert when below certain amount)
- Transaction alert (notify for each transaction)
- Large transaction alert (only for big amounts)
Set your thresholds
Choose delivery method (SMS or app notification)
Tap “Save”

Example setup:

Alert me when balance falls below AED 5,000
Notify me for transactions over AED 500
Send alerts via app notifications

Transfer Money Between Accounts

Move funds easily:

From dashboard, tap “Transfer”
Select “Between Own Accounts” (for transfers to your other ADIB accounts)
Select source account (where money comes from)
Select destination account (where it goes)
Enter amount
Review details
Confirm with password or biometric
Transfer completes instantly

Pay Bills Online

Convenient bill payments:

Tap “Services” → “Pay Bills”
Select service type (electricity, water, etc.)
Enter your bill number
Amount auto-fills from bill
Review payment details
Confirm
Get instant confirmation

Managing Multiple ADIB Accounts

If you have several ADIB accounts, the app handles it easily.

Viewing All Your Accounts

See accounts at a glance:

Open app and login
Tap “Accounts” tab at bottom
All your ADIB accounts appear in a list
Shows account name and balance for each
Tap any account to view details

Switching Between Accounts

Change which account you’re viewing:

From dashboard, tap account name at top
Dropdown menu appears with all accounts
Tap the account you want
Dashboard updates to show that account’s balance
All features now apply to selected account

Account Types You Might Have

Different ADIB accounts appear in your app:

Account Type	Purpose	Typical Balance
Current Account	Daily transactions	Variable
Savings Account	Save money	Growing
Salary Account	Receive salary	Monthly deposits
Investment Account	Investments	Long-term growth
Business Account	Business use	Business-related

Organizing Multiple Accounts

Tips for managing easily:

Give each account a nickname (e.g., “Emergency Fund”)
Use different colors if app allows
Set separate alerts for each
Review each one monthly

Push Notifications: Stay Updated Automatically

Push notifications keep you informed without opening the app.

What Notifications You Can Get

Transaction alerts:

Money deposited
Purchases made
Bills paid
Transfers completed

Balance alerts:

Low balance warning
Large transaction notification
Unusual activity detected
Card expiry reminder

Service alerts:

Payment deadline reminders
Bill due notifications
Promotional offers
App updates available

Setting Up Notifications

Enable notifications:

Open app
Go to “Settings”
Tap “Notifications” or “Alerts”
Toggle each notification type ON/OFF
Choose notification method (push, SMS, email)
Set alert thresholds (if applicable)
Tap “Save”

Managing Notification Preferences

Control what you receive:

Go to Settings → Notifications
For each notification type, decide:
- Enabled or Disabled (toggle)
- Frequency (real-time or summary)
- Delivery method (app, SMS, or email)
Tap each notification to customize further
Save your preferences

Example Setup

Here’s a practical notification setup:

text

✓ Transaction Alerts - ON - App notification
✓ Large Transactions (over AED 500) - ON - SMS + App
✓ Low Balance Alert (below AED 3,000) - ON - App
✓ Bill Reminders - ON - Email
✓ Marketing Offers - OFF
✓ Card Expiry - ON - Email

Biometric Security: Fingerprint and Face ID

Biometric login is the safest way to access your account.

What is Biometric Login?

It uses your fingerprint or face to unlock the app. No one else has your fingerprints or face, so only you can login.

Two types:

Fingerprint (Touch ID) – Your unique fingerprint
Face ID (Facial Recognition) – Your unique face features

How to Set Up Fingerprint

On iPhone with Touch ID:

Open ADIB app
Go to Settings
Tap “Biometric” or “Security”
Select “Fingerprint” or “Touch ID”
Follow instructions
Place your finger on home button
Lift and place again (several times)
System learns your fingerprint
Tap “Done”

On Android with Fingerprint:

Go to app Settings
Find “Biometric” or “Fingerprint”
Tap “Enable”
Place your finger on sensor
Lift and repeat (system asks for different angles)
Confirmation message appears
Fingerprint is registered

How to Set Up Face ID

On iPhone with Face ID:

Go to Settings in app
Select “Face ID”
Tap “Set Up”
Position face in frame
Move head slowly in circle
App scans all face features
Takes about 15 seconds
Confirmation message
Face ID activated

On Android with Facial Recognition:

Settings → Biometric
Select “Face Recognition”
Face the camera
Frame your face in the circle
Hold still for 3-5 seconds
Move your head left, right, up, down
System captures your face
“Setup complete” message
Face ID ready

Using Biometric Login Daily

Once set up, it’s easy:

Open ADIB app
Prompt appears: “Use your fingerprint” or “Look at camera”
Authenticate (touch sensor or look at camera)
Takes 2-3 seconds
Logged in immediately
See your dashboard

Security of Biometric

Is it safe?

Yes. Biometric is actually safer than passwords because:

✅ Only you have your fingerprint
✅ Only you have your face
✅ Data stored securely on your phone
✅ Not shared with ADIB servers
✅ Nearly impossible to fake
✅ Faster than passwords (no time to see)

What If Biometric Doesn’t Work?

Troubleshooting:

Fingerprint not recognized:

Clean your finger (remove dust)
Clean sensor (wipe with soft cloth)
Try different finger (you can register multiple)
Check for cuts or injuries on finger
If persistent, use password login instead

Face ID not working:

Ensure good lighting
Remove sunglasses or hats
Face the camera directly
Try updating app to latest version
Restart phone and try again

To disable biometric:

Settings → Biometric
Toggle OFF
Use password login instead
Can re-enable anytime

App Troubleshooting: Common Issues and Solutions

Even great apps sometimes have minor issues. Here’s how to fix them.

App Won’t Download

Problem: Installation fails or stops

Solutions:

Check internet connection
- Switch from WiFi to mobile data (or vice versa)
- Move closer to WiFi router
- Restart your phone
Free up storage space
- Delete old photos or videos
- Uninstall unused apps
- Need at least 200 MB free space
Clear app store cache
- On iPhone: Settings → General → iPhone Storage → App Store
- On Android: Settings → Apps → Google Play Store → Storage → Clear Cache
Try again later
- Sometimes app store servers are busy
- Wait 30 minutes and retry
- Try during off-peak hours (after 11 PM)

App Won’t Open

Problem: Crashes or freezes when launching

Solutions:

Force close the app
- On iPhone: Swipe up from bottom of screen (or use button if older model)
- On Android: Settings → Apps → ADIB → Force Stop
- Wait 10 seconds
- Open app again
Restart your phone
- Turn phone completely off
- Wait 30 seconds
- Turn back on
- Open ADIB app
Update the app
- Open app store
- Search for ADIB
- If “Update” button shows, tap it
- Wait for update to finish
- Open app again
Reinstall the app
- Uninstall ADIB app completely
- Restart phone
- Download fresh copy from app store
- Install and open

Can’t Login

Problem: Password or biometric not working

Solutions:

Check caps lock
- Make sure CAPS LOCK is off
- Passwords are case-sensitive
- “Password” is different from “PASSWORD”
Verify your password
- Clear field and type again slowly
- Avoid copying/pasting (can include spaces)
- Remember: must have uppercase, lowercase, number, symbol
Use “Forgot Password”
- Tap “Forgot Password” link
- Follow recovery process
- Receive SMS code
- Create new password
- Login with new password
Check your internet
- WiFi or mobile data must be active
- Try switching between them
- Check other apps use internet
- Restart phone if needed
For biometric issues
- Switch to password login temporarily
- Clean fingerprint sensor or camera
- Try different finger
- Update app to latest version

Slow Balance Loading

Problem: Dashboard takes forever to load

Solutions:

Check internet speed
- Close other apps using internet
- Close background apps
- Move to area with better signal
- Try WiFi instead of mobile data
Clear app cache
- Settings → Apps → ADIB → Storage
- Tap “Clear Cache” (not Clear Data)
- This removes temporary files
- App will be slightly slower next time (rebuilds cache)
- But solves most loading issues
Update the app
- Newer versions are often faster
- Go to app store
- Update if available
- Restart phone after update
Restart the app
- Close ADIB completely
- Wait 10 seconds
- Open again
- Sometimes fixes temporary slowness

Didn’t Receive OTP Code

Problem: SMS code doesn’t arrive

Solutions:

Wait longer
- Code takes 30-120 seconds
- Don’t request immediately
- Check spam folder in messages
- Wait full 2 minutes before retrying
Check your number
- Make sure number registered with ADIB is correct
- Visit branch to update if needed
- Different number? Won’t receive code there
Request new code
- Look for “Resend Code” button
- Tap it
- Wait 2 minutes for new code
- Try three times maximum
- If still nothing, contact ADIB support
Check SMS plan
- Make sure you have SMS enabled (not blocked)
- Ask your telecom provider (Etisalat/du)
- Some business plans block SMS
- Enable SMS if disabled
Contact ADIB support
- Call +971 2 678 5555
- Tell them OTP not arriving
- They can verify your details
- May need to update your account
- Ask them to resend or reset

Balance Shows Incorrect Amount

Problem: Balance doesn’t match reality

Solutions:

Refresh the app
- Pull down from top of screen (refresh gesture)
- Wait 5 seconds for update
- Balance should refresh
- Check if it now matches
Understand pending transactions
- Pending deposits might not show yet
- Checks take 1-2 days to clear
- International transfers take longer
- Available balance vs Current balance may differ
Check transaction history
- Review recent transactions
- Look for anything missing
- Scroll to see all activity
- If transaction not listed, it might not have gone through
Logout and login again
- Tap logout (usually in Settings)
- Wait 10 seconds
- Login fresh
- Dashboard reloads with updated info
Contact ADIB if confused
- Call +971 2 678 5555
- Explain the discrepancy
- They can check from their side
- Often a simple explanation (pending transaction, etc.)

Offline Features: What Works Without Internet

The app needs internet for most features, but a few things work offline.

What Works Offline

View last known balance
- Shows balance from last time you were online
- Not real-time, but gives you an idea
- Usually accurate within hours
View transaction history
- Last few transactions stored on phone
- View where money went recently
- Dates and amounts available
- Helpful for memory
Check card details
- View your card information
- Card numbers (some digits hidden)
- Expiry dates
- Useful for online shopping
Read app content
- Help sections
- FAQ pages
- Support contact information
- Navigation menus

What Needs Internet

Almost everything else requires connection:

❌ Checking real-time balance
❌ Viewing current transactions
❌ Transferring money
❌ Paying bills
❌ Generating statements
❌ Receiving notifications

Using Offline Mode

How to use offline features:

Check your information while online (to cache it)
Go offline (disconnect WiFi and disable data)
Open app
Previously viewed information appears
Won’t have latest updates
When internet returns, tap “Refresh”
App updates all information

Privacy and Security: Keeping Your Information Safe

Your banking information is sensitive. The ADIB app protects it seriously.

How ADIB Protects Your Data

Encryption:

All data sent encrypted (like invisible shield around data)
Hackers can’t read intercepted information
Industry-standard encryption used (256-bit)
Same technology used by governments

Two-Factor Authentication:

Password alone isn’t enough
Plus SMS code or biometric required
Even if someone steals password, they need the code
Extra security layer

Session Timeout:

App automatically logs you out after 10 minutes of inactivity
Protects if you leave phone unattended
Shows warning before timeout
Can extend if you tap “Stay Logged In”

Regular Security Updates:

ADIB releases security updates
Fixes any newly discovered vulnerabilities
Always update when prompted
Don’t ignore update notifications

What You Should Do

Your responsibility:

Never share your password
- Don’t tell anyone, not even family
- Don’t write it down
- Don’t use same password elsewhere
Never share OTP code
- This is a one-time code
- Only for your eyes
- ADIB will never ask for it
- Anyone with code can access account
Use strong password
- Not birthdate (easy to guess)
- Not “password123”
- Random mix of letters, numbers, symbols
- At least 8 characters
Use biometric login
- Fingerprint or face is unique
- Safer than remembering password
- Faster than typing password
- Enable it if your phone supports it
Update app regularly
- When app store notifies you
- Updates fix security problems
- Don’t delay updates
- Takes 1-2 minutes usually
Use secure WiFi only
- Bank on your home WiFi (password protected)
- Avoid public WiFi for banking
- If must use public WiFi, use VPN
- Mobile data is safer than public WiFi
Watch for phishing
- ADIB won’t email asking for password
- ADIB won’t text asking for PIN
- ADIB won’t call asking for OTP
- If something seems off, call ADIB support
Monitor your account
- Check balance regularly
- Review transaction history
- Look for anything unusual
- Report suspicious activity immediately

App Updates: Staying Current

ADIB regularly updates the app with improvements.

Why Updates Matter

Each update includes:

Security fixes (protect against new threats)
Bug fixes (solving problems users report)
New features (improvements to functionality)
Performance improvements (faster loading)
Compatibility updates (work with newer phones)

How to Update the App

On iPhone:

Open App Store
Tap your profile icon (top right)
Scroll to “ADIB”
If update available, shows “Update” button
Tap “Update”
May need Face ID or Touch ID
Update downloads and installs
Takes 1-3 minutes

On Android:

Open Google Play Store
Tap profile icon (top right)
Tap “Manage apps and device”
Go to “Updates available”
Find ADIB
Tap “Update”
Download and installation starts
Takes 1-3 minutes

Setting Up Automatic Updates

Update automatically without doing anything:

On iPhone:

Open App Store
Tap profile icon
Tap “Settings”
Select “App Updates”
Choose “Automatic”
Done – app updates on its own

On Android:

Open Google Play Store
Tap profile icon
Settings → Network preferences
“Auto-update apps”
Select “Auto-update apps over WiFi”
Done – updates when WiFi available

What Happens During Update

The process:

App stops working temporarily
You can’t access banking while updating
Update downloads (usually 20-100 MB)
Old app replaced with new version
Takes 2-5 minutes total
Back to normal when complete
No data loss
All your information preserved

Frequently Asked Questions (FAQs)

FAQ 1: Is the ADIB Mobile App Free?

Answer:

Yes, completely free. No charges for:

Downloading the app
Checking your balance
Viewing transactions
Setting up alerts
Using any features

You only pay for your actual banking services (account maintenance, if any), not the app itself. Checking balance is free.

FAQ 2: Can I Use ADIB App on Multiple Devices?

Answer:

Yes, but with limitations:

✅ You can install on multiple phones/tablets
✅ You can login on any device
✅ Your account information syncs
❌ You can’t be logged in on two devices simultaneously
❌ Only one active login at a time
✅ If you login on new device, previous device logs out automatically

This is a security feature. If you try logging in on two devices, the older connection disconnects.

FAQ 3: What If I Change My Phone?

Answer:

Easy transition:

Download ADIB app on new phone
Tap “Existing User”
Enter your Customer ID
Verify with OTP (SMS code)
Enter your password
Login successfully on new phone
All your data appears
Previous phone doesn’t matter

You don’t lose anything. Your account data lives in ADIB’s servers, not your phone.

FAQ 4: How Do I Log Out of the ADIB App?

Answer:

To logout:

Open app
Go to “Settings” (bottom menu)
Scroll down to find “Logout” or “Sign Out”
Tap it
Confirmation message appears
Tap “Yes” to confirm
You’re logged out
Home screen shows login options

You must login again to access your account. This is good for security—logout when done banking.

FAQ 5: Can I See All My Transactions in the App?

Answer:

Mostly yes:

✅ View last 12 months
✅ Scroll through all transactions
✅ Filter by date
✅ Search for specific transaction
✅ Tap transaction for details
✅ Download transaction details

❌ Can’t see transactions older than 12 months in app
✅ But you can download statements from Settings
✅ Statements available for several years
✅ Statements saved as PDF to your email

FAQ 6: What Should I Do if I Lose My Phone?

Answer:

Immediately:

Don’t panic – Your money is safe in the bank
Call ADIB – +971 2 678 5555
Report the loss – Tell them your phone is lost
They deactivate app – Your app access blocked
Change your password – Use online banking or another device
Get new phone – Download ADIB app again
Login fresh – Use new password or biometric
All secure – No one can access your account

Your ADIB account is safe even if phone is lost. The app on the phone stops working once you report it.

FAQ 7: Why Does App Ask for Permissions?

Answer:

The app requests certain permissions:

Permissions ADIB needs:

SMS access (to verify OTP codes)
Contacts (to send money to saved contacts)
Biometric sensors (for fingerprint/face login)
Camera (for deposits by photo)

Why these matter:

Makes app functional
Enables key features
All are necessary
ADIB doesn’t share this data

You control it:

Can deny any permission
But some features won’t work
Can change permissions anytime
Settings → Apps → ADIB → Permissions

FAQ 8: How Often Should I Update the App?

Answer:

Update as soon as available:

✅ Security updates – Install immediately (same day if possible)
✅ Regular updates – Install within a week
✅ Non-urgent updates – Install within a month

Best practice: Enable automatic updates so you don’t have to think about it.

Never ignore security updates. These fix vulnerabilities that protect your money.

FAQ 9: Can I Check My Credit Card Balance on ADIB App?

Answer:

Depends on your card:

✅ If you have ADIB debit card – Yes, see debit account
✅ If you have ADIB credit card – Check if linked to app
❌ Credit cards sometimes separate
✅ Ask ADIB to link credit card account
✅ Once linked, view both accounts in app

Call +971 2 678 5555 to ensure your credit card is linked to mobile app.