Keeping track of your bank account balance is one of the most important financial habits. Whether you’re planning your monthly budget, making a big purchase, or just staying on top of your finances, knowing your account balance matters.
In the UAE, digital banking has grown tremendously over the past few years. Banks like Abu Dhabi Commercial Bank (ADIB) have made it easier than ever to check your balance without visiting a branch. You can now monitor your account from anywhere, anytime.
In this guide, you’ll discover 7 simple and secure ways to check your ADIB balance. From mobile apps to ATMs, we’ll walk you through each method step by step. By the end, you’ll know exactly which option works best for your lifestyle.
Let’s dive in!
About ADIB – Abu Dhabi Islamic Bank
Before we jump into the balance checking methods, let’s understand what ADIB offers.
Abu Dhabi Islamic Bank (ADIB) is one of the leading Islamic banks in the UAE. It serves millions of customers across the Emirates with personal banking, commercial banking, and investment services.
Why ADIB is Trusted in UAE
- Over 70 years of banking experience
- More than 40 branches across the UAE
- Strong digital banking infrastructure
- Customer-focused services
- Shariah-compliant products
- 24/7 customer support
ADIB has invested heavily in digital banking technology, making it convenient for customers to manage their accounts online. Their mobile app and online banking platform are user-friendly and secure.
For both individuals and businesses, ADIB offers various account types. Each comes with access to different balance checking methods.
Method 1: ADIB Mobile App – The Fastest Way
The ADIB mobile app is the quickest and most convenient way to check your balance. Most customers use this method because it’s instant and available 24/7.
How to Download and Install the App
Step 1: Open your phone’s app store (Google Play Store for Android or Apple App Store for iOS)
Step 2: Search for “ADIB” or “Abu Dhabi Islamic Bank”
Step 3: Look for the official ADIB app (blue icon with the bank’s logo)
Step 4: Tap “Install” and wait for the download to complete
Step 5: Once installed, open the app
Logging Into ADIB Mobile App
First Time Setup:
- Tap “New User” or “Register”
- Enter your customer ID (from your ADIB card or account statement)
- Enter your date of birth
- Set a 6-digit PIN code
- Create a strong password
- Confirm your mobile number for OTP verification
Subsequent Logins:
- Open the app
- Enter your Customer ID
- Enter your password or use biometric authentication (fingerprint/face ID)
- You’re logged in!
Checking Your Balance on the App
Once logged in, your balance appears on the home screen immediately. No extra steps needed. You’ll see:
- Available Balance – Money you can use right now
- Current Balance – Total in your account
- Account Number – For reference
- Recent Transactions – Your latest activity
Key Features of ADIB Mobile App
| Feature | Benefit |
|---|---|
| Real-Time Balance Updates | Know your balance instantly |
| Multiple Accounts | View all your ADIB accounts in one place |
| Transaction History | See last 6-12 months of activity |
| Mobile Alerts | Get notifications for transactions |
| Fund Transfers | Send money to other accounts |
| Bill Payments | Pay utilities and online shopping bills |
| Biometric Login | Quick and secure access with fingerprint |
Security Features Built Into the App
- SSL Encryption – Your data is encrypted
- Two-Factor Authentication – Extra login security
- Session Timeout – Auto logout for safety
- Secure Password – Strong encryption requirements
- Fingerprint/Face ID – Biometric access
Pros and Cons of Using ADIB Mobile App
| Pros | Cons |
|---|---|
| ✅ Available 24/7 | ❌ Requires internet connection |
| ✅ Instant balance update | ❌ Phone storage needed |
| ✅ No extra charges | ❌ App updates sometimes needed |
| ✅ Secure with biometric login | ❌ Temporary app glitches possible |
| ✅ Easy to use interface | ❌ Initial setup takes time |
| ✅ Multiple accounts visible |
Method 2: ADIB Online Banking – Check Balance from Your Computer
If you prefer using a desktop or laptop, ADIB’s online banking platform is perfect. Many people, especially busy professionals, use this method at work.
How to Access ADIB Online Banking
Step 1: Open your web browser (Chrome, Safari, Edge, Firefox)
Step 2: Visit the official ADIB website: www.adib.ae
Step 3: Look for “Online Banking” or “Login” button (usually in the top right corner)
Step 4: Click on it to go to the login page
Step 5: Enter your Customer ID
Step 6: Enter your password
Step 7: Complete any additional security verification (SMS code or security question)
Finding Your Balance Online
After successful login:
- The dashboard loads automatically
- Your available balance shows in the “Account Summary” section
- You’ll see all linked accounts at a glance
- Click on any account to see detailed information
- Your balance updates in real-time
Internet Banking Features Available
- View account statements
- Download past statements
- Check pending transactions
- Manage standing orders
- Set up bill payments
- Transfer funds between accounts
- Review transaction details
- Update personal information
- Access investment information
Internet Banking Safety Tips
These tips keep your account secure:
- Always use official website – Bookmark www.adib.ae to avoid phishing sites
- Check URL security – Look for the padlock icon in your browser
- Avoid public WiFi – Don’t bank on unsecured networks
- Log out properly – Always click logout, don’t just close the browser
- Change password regularly – Update every 3-4 months
- Enable alerts – Get SMS/email for all transactions
- Keep browser updated – Use latest security patches
Advantages of Online Banking
- ✅ Complete control from your computer
- ✅ Easy to review statements
- ✅ Better for managing multiple accounts
- ✅ Download and save statements as PDF
- ✅ Wide screen makes navigation easier
- ✅ Perfect for international customers
- ✅ Available on all devices with internet
Method 3: SMS Balance Inquiry – No Internet Needed
Don’t have internet access right now? SMS balance inquiry is your answer. This method works on any mobile phone, even basic phones without internet.
How SMS Balance Inquiry Works
ADIB’s SMS service sends your balance to your registered mobile number instantly.
How to Register for SMS Service
- Visit your nearest ADIB branch or ATM
- Request to activate SMS banking services
- Provide your registered mobile number
- Complete KYC verification (identity documents)
- Receive confirmation SMS
- Service activates within 24 hours
SMS Format for Balance Check
Once activated, send an SMS to 4666 (ADIB short code):
BALANCEOr sometimes:
BALExample:
- Send SMS to: 4666
- Message: BALANCE
- Receive: Your account balance within seconds
Response You’ll Get
You’ll receive an SMS like this:
Dear Customer,
Your Account Balance is: AED 25,450.30
Available Balance: AED 25,200.00
Account: xxxxx (last 5 digits)
ADIB - Your Islamic BankSMS Balance Inquiry Charges
Good news! SMS balance inquiry is usually free with ADIB accounts. However, you may be charged standard SMS rates by your telecom provider (Etisalat, du, etc.) if you’re not on an unlimited SMS package.
Advantages of SMS Balance Check
- ✅ Works without internet
- ✅ Instant response (within seconds)
- ✅ Works on any phone
- ✅ No app installation needed
- ✅ Private (only you see the message)
- ✅ Fast during busy hours
- ✅ Good for elderly customers
Limitations to Know
- ❌ Limited information (only balance, no transactions)
- ❌ Depends on mobile network
- ❌ May incur SMS charges from telecom
- ❌ Can’t perform other banking operations
- ❌ Messages can be delayed during network issues
Method 4: Missed Call Balance Service – Unique and Easy
This is perhaps the most interesting method. ADIB offers a missed call balance service where you simply call a number and hang up. Your balance comes via SMS!
How Missed Call Service Works
It’s incredibly simple:
- Call a specific ADIB number (usually provided with your account documents)
- Let it ring once or twice – Don’t wait for answer
- Hang up immediately
- Receive SMS with your balance within 30 seconds
Registration Requirements
You don’t need special registration for this service. However:
- Your phone number must be linked to your ADIB account
- You must have SMS banking activated
- Your account must be active and in good standing
Step-by-Step Process
Step 1: Open your phone’s dialer
Step 2: Enter the ADIB missed call number provided in your welcome kit
Step 3: Press call
Step 4: Wait for 1-2 rings
Step 5: Hang up (don’t wait for anyone to answer)
Step 6: Check your SMS inbox within 30 seconds
Step 7: Your balance appears in an SMS
Why Use Missed Call Service?
Perfect scenarios:
- Quick balance check while traveling
- No internet available
- Low mobile balance (save on SMS credits)
- Prefer not to open apps
- Want instant SMS confirmation
- Perfect for elderly customers
Important Notes
- ⚠️ Free to use – No charges from ADIB
- ⚠️ Network dependent – Requires working mobile signal
- ⚠️ SMS response – You still need SMS capability
- ⚠️ Must have SMS banking – Activate it first at your branch
Method 5: ADIB ATM Balance Check – Anytime, Anywhere
ATMs are everywhere in the UAE. Checking your balance at an ATM is straightforward and doesn’t require internet or a phone.
Step-by-Step Guide to Check Balance at ATM
Step 1: Insert Your Card
- Insert your ADIB debit or credit card into the ATM
- Card reader pulls it in
- Wait for the screen to respond
Step 2: Enter PIN
- Enter your 4-digit PIN code
- Numbers don’t appear on screen (for security)
- Press the green “OK” or “ENTER” button
Step 3: Select Language
- Choose English or Arabic
- This appears on most UAE ATMs
Step 4: Navigate to Balance Inquiry
- Look for “Balance Inquiry” or “Check Balance”
- It’s usually the first option on the menu
- Tap the corresponding button
Step 5: Select Account
- If you have multiple accounts, choose which one
- Press the corresponding number or button
Step 6: View Your Balance
- Screen displays your available balance
- Shows current balance
- Usually also shows last transaction
Step 7: Print Receipt (Optional)
- ATM offers to print a receipt
- This is helpful for record-keeping
- You can select “Yes” or “No”
Step 8: Exit
- Select “Exit” or “No More Transactions”
- ATM returns your card
- Take your card and receipt (if any)
ATM Safety Tips
Protect yourself at ATMs:
- Check for skimming devices – Look for loose or unusual card slot attachments
- Cover the keypad – Use your hand/body to hide PIN entry
- Use well-lit ATMs – Avoid isolated machines
- Check surroundings – Be aware of people nearby
- Don’t count cash in public – Count money at home
- Take your receipt – Don’t leave it behind
- Immediate reporting – If something seems wrong, contact ADIB support
- Balance check timing – Try daytime hours when ATMs are busy
ATM Locations in UAE
ADIB has ATMs at:
- ADIB branches (all locations)
- Major shopping malls
- Supermarkets and groceries
- Airport terminals
- Business districts
- Residential areas
- Partner bank ATMs (with some charges)
Advantages of ATM Balance Check
- ✅ No internet needed
- ✅ No phone signal required
- ✅ Available 24/7
- ✅ Instant results
- ✅ Physical receipt option
- ✅ Multiple ATMs across UAE
- ✅ Secure environment
Disadvantages
- ❌ Requires physical card
- ❌ Limited to balance only
- ❌ No transaction history
- ❌ Card can get stuck (rare)
- ❌ Need to find ATM location
Method 6: Phone Banking – Speak to Automated System
ADIB’s phone banking system uses IVR (Interactive Voice Response) technology. You navigate using your phone keypad to check balance without talking to anyone.
ADIB Phone Banking Number
Call: +971 2 678 5555 (from UAE) or +971 2 678 5555 (international)
Available: 24/7, 365 days
Languages: Arabic and English
How Phone Banking IVR Works
Step 1: Call the Number
- Dial +971 2 678 5555
- You’ll hear an automated greeting
- Menu plays in your selected language
Step 2: Select Language
- Press 1 for English
- Press 2 for Arabic
- Wait for the next menu
Step 3: Select Service
- Press 1 for Account Information
- Press 2 for Balance Inquiry
- Wait for verification prompt
Step 4: Verification Process
- Enter your Customer ID
- Enter your Date of Birth in DDMMYYYY format
- System verifies your identity
- Takes about 30-60 seconds
Step 5: Select Account
- If you have multiple accounts, choose which one
- Press corresponding number
- System processes request
Step 6: Hear Your Balance
- Automated voice reads your balance
- Usually reads both available and current balance
- Offers options to repeat or continue
Step 7: End Call
- Press * to return to main menu
- Or simply hang up to exit
Important Information for Phone Banking
Things to Know:
- 24/7 availability – Call anytime
- No costs – Standard call rates apply to your plan
- Private – Only you hear your balance
- Quick – Takes 2-3 minutes maximum
- No app needed – Works on any phone
- Language option – Choose your preference
Benefits of Phone Banking
- ✅ Works on any phone
- ✅ No data/internet needed
- ✅ Available round-the-clock
- ✅ Fast response
- ✅ Secure verification
- ✅ No app downloads
- ✅ Perfect while driving
- ✅ Privacy in public places
When to Use Phone Banking
Best for:
- Driving (hands-free inquiry)
- Traveling internationally
- Quick urgent checks
- Basic balance inquiries
- When apps aren’t working
- Elderly customers who prefer voice
Method 7: Visit ADIB Branch – Personal Service
Sometimes, visiting a branch is the best option. It’s especially useful if you need help beyond just checking balance.
When You Might Visit a Branch
- Account issues – Problems accessing your balance
- Large transactions – Need advice on transfers
- Document needs – Request official statements
- First-time setup – Register for digital services
- Lost card – Get replacement immediately
- Complex queries – Need expert guidance
- Elderly assistance – Prefer human interaction
ADIB Branch Locations in UAE
| Emirate | Number of Branches |
|---|---|
| Abu Dhabi | 25+ |
| Dubai | 15+ |
| Sharjah | 8+ |
| Ajman | 2+ |
| Other Emirates | 5+ |
Documents You Might Need
Usually required:
- UAE ID (Emirates ID)
- Passport (for non-residents)
- Account statement
- Debit/Credit card
Check specific branch for their requirements
Customer Service Experience at ADIB
What to expect:
- Friendly staff who speak English and Arabic
- Air-conditioned waiting areas
- Priority numbers system
- Waiting time: 10-20 minutes (average)
- Professional assistance
- Privacy for sensitive discussions
Branch Operating Hours (Typically)
- Sunday to Thursday: 8:00 AM – 6:00 PM
- Friday & Saturday: 9:00 AM – 1:00 PM
- Some locations: Longer hours
Note: Hours may vary by branch. Check ADIB website for specific times.
Advantages of Branch Visit
- ✅ Personal assistance
- ✅ Solve complex issues
- ✅ Document verification
- ✅ Advice from experts
- ✅ Multiple services in one visit
- ✅ Physical receipt of documents
Disadvantages
- ❌ Time-consuming
- ❌ Limited operating hours
- ❌ Need to travel
- ❌ Crowds during peak times
- ❌ Not practical for quick checks
Comparison Table: All ADIB Balance Check Methods
This table helps you choose the best method for your needs:
| Method | Speed | Always Available | Internet Needed | Security Level | Best For |
|---|---|---|---|---|---|
| Mobile App | Instant | 24/7 | Yes | Very High | Everyone |
| Online Banking | Instant | 24/7 | Yes | High | Desktop users |
| SMS Inquiry | 30 seconds | 24/7 | No | High | No internet users |
| Missed Call | 1 minute | 24/7 | Partially | High | Quick checks |
| ATM | Instant | 24/7 | No | High | Card users |
| Phone Banking | 3-5 min | 24/7 | No | Medium | Preference users |
| Branch Visit | Variable | Business hours | No | Highest | Complex issues |
Which Method is Best?
The answer depends on your lifestyle and preferences. Let’s break it down:
Fastest Method
Winner: Mobile App or ATM
Both give you instant access. No waiting. No extra steps. ADIB mobile app is slightly faster because it loads your dashboard immediately upon login.
Safest Method
Winner: ADIB Mobile App with Biometric Login
Biometric authentication (fingerprint or face ID) makes it nearly impossible for others to access your account. Two-factor authentication adds extra security.
Best for Seniors
Winner: SMS Balance Inquiry or Missed Call Service
These require minimal technology skills. Simple, straightforward, and reliable.
Best for Travelers
Winner: Mobile App (with international internet)
Portable, secure, and works anywhere. No need to remember IVR codes or SMS formats.
Best Overall Option
Winner: ADIB Mobile App
Why? It combines:
- Speed (instant results)
- Security (biometric + encryption)
- Convenience (24/7 access)
- Features (transactions, transfers, payments)
- Reliability (rarely has issues)
- Ease of use (intuitive interface)
However, use multiple methods. Don’t rely on just one. If the app has issues, SMS or ATM becomes your backup.
ADIB Balance Check Features You Should Know
Modern banking apps aren’t just for balance checking. ADIB mobile app includes several powerful features:
Real-Time Balance Updates
- Your balance updates instantly
- No delay in showing recent transactions
- Reflects deposits and withdrawals immediately
- Shows pending transactions separately
Multi-Account Management
- View all ADIB accounts in one app
- Switch between accounts easily
- Compare balances across accounts
- Manage savings and current accounts together
Smart Notifications
Get instant alerts for:
- Deposits received
- Withdrawals made
- Large transactions
- Low balance warnings
- Card payments
- Bill payments processed
Mobile Transaction History
- View last 12 months of transactions
- Filter by date range
- Search for specific transactions
- Export transaction details
- Share transaction records
Built-in Financial Tools
- Expense tracking
- Budget planning
- Bill reminders
- Savings goals
- Installment tracking
Commercial Banking Context – Why Balance Management Matters
Digital banking has revolutionized how UAE residents manage finances.
Digital Banking Growth in UAE
The UAE is one of the world’s leading countries in digital banking adoption. Over 80% of customers now use online banking regularly. This shift happened because:
- Mobile-first population – High smartphone penetration
- Fast internet – 5G networks widely available
- Security standards – Strong cybersecurity laws
- Convenience demand – Busy lifestyle preference
- Cashless economy – Trend toward digital payments
Why Regular Balance Checking Matters
Smart financial management requires:
- Budget awareness – Know what you have to spend
- Fraud detection – Catch unauthorized transactions early
- Bill payment tracking – Ensure payments processed
- Emergency preparedness – Know your available funds
- Financial goals – Monitor progress toward targets
- Debt management – Track loans and credit usage
Financial Management Tips for UAE Residents
Practical advice:
- Check balance weekly – Stay updated on spending
- Set low-balance alerts – Get notified when funds are running low
- Monitor transactions – Review all activity
- Categorize spending – Understand where money goes
- Use budgeting tools – ADIB app includes these
- Plan major purchases – Check balance before committing
- Maintain emergency fund – Keep 3-6 months of expenses
Commercial Banking Perspective
For business customers, ADIB provides:
- Corporate dashboards for multiple accounts
- Real-time business account monitoring
- Payroll management tools
- Invoice and payment tracking
- Financial reporting capabilities
- API integration options
Security Tips for ADIB Customers
Your account security is paramount. Follow these essential tips:
Never Share These Details
Protect your information:
| Do NOT Share | Why |
|---|---|
| One-Time Password (OTP) | Anyone with OTP can access your account |
| PIN Code | This is like your account key |
| Password | Never in emails, messages, or calls |
| Full Card Number | Even with bank, verify caller first |
| CVV Code | Back of card security code |
| Customer ID | Unique identifier for your account |
| Username | First step to account access |
WiFi Safety
Important rules:
- ❌ Don’t use public WiFi for banking
- ❌ Avoid airport WiFi (unless VPN protected)
- ❌ Skip coffee shop networks for account access
- ✅ Use mobile data (4G/5G) for banking
- ✅ Use home WiFi only if password protected
- ✅ Use VPN if public WiFi is necessary
App Security Best Practices
Protect your mobile app:
- Download from official store – Not third-party sites
- Keep app updated – Updates include security patches
- Enable biometric login – Fingerprint or face ID
- Use strong password – Mix letters, numbers, symbols
- Enable auto-logout – Logout after 5-10 minutes
- Review app permissions – Don’t grant unnecessary access
- Uninstall old versions – If you reinstall, remove old versions
ATM Security at a Glance
Stay safe at ATMs:
- Check card slot for tampering
- Use ATMs in busy, lit areas
- Cover keypad when entering PIN
- Don’t accept help from strangers
- Take your card and receipt
- If card gets stuck, call ADIB immediately
- Don’t count cash at the ATM
Password Protection
Create strong passwords:
✅ Good password: Adib$2026Secure9
❌ Bad password: 123456 or password
Password tips:
- Minimum 8 characters
- Mix uppercase and lowercase
- Include numbers and symbols
- Avoid birthdate or names
- Don’t use dictionary words
- Change every 3-4 months
- Never write it down
Phishing Awareness
Protect yourself from scams:
Red flags to watch:
- ⚠️ Unexpected emails asking to “verify account”
- ⚠️ Suspicious SMS with bank logos
- ⚠️ Calls asking for passwords
- ⚠️ Links in messages claiming urgent action
- ⚠️ Requests to call back on given numbers
- ⚠️ Emails from similar-sounding addresses
- ⚠️ Urgent language creating panic
What to do:
- Never click links in messages
- Go directly to official website
- Call ADIB verified number (+971 2 678 5555)
- Report suspicious communication
- Block suspicious numbers/senders
- Trust your gut feeling
What if Your Account is Compromised?
Act immediately:
- Call ADIB hotline – +971 2 678 5555
- Report the issue – Provide transaction details
- Change password – Use new strong password
- Block your card – If card is involved
- Monitor account – Check all transactions
- Request investigation – ADIB will investigate
- Documentation – Keep all communication records
Frequently Asked Questions About ADIB Balance Check
FAQ 1: How Can I Check My ADIB Balance Online?
Answer:
You can check your ADIB balance online through the official ADIB website (www.adib.ae). Simply:
- Click “Online Banking” or “Login”
- Enter your Customer ID
- Enter your password
- Complete security verification
- Your balance appears on the dashboard
Alternatively, download the ADIB mobile app for faster access. The app is available on both Apple App Store and Google Play Store.
FAQ 2: Is ADIB Balance Inquiry Completely Free?
Answer:
Yes, ADIB balance inquiry itself is free. However:
- Mobile app: No charges (free WiFi or data usage counted)
- Online banking: No charges (internet usage counted)
- SMS inquiry: Free from ADIB, but your telecom provider may charge SMS rates
- Missed call: Completely free (no charge at all)
- ATM: No charges
- Phone banking: Standard call rates apply
- Branch visit: Free
So while ADIB doesn’t charge for the service, you may have indirect costs from your internet provider or telecom operator.
FAQ 3: Can I Check My ADIB Balance Without Internet?
Answer:
Absolutely! You have several options without internet:
- SMS Balance Inquiry – Send “BALANCE” to 4666
- Missed Call Service – Call specific number and hang up
- ATM – Use your debit card at any ATM
- Phone Banking – Call +971 2 678 5555
- Branch Visit – Ask staff to check for you
These methods work anywhere, anytime, with or without internet connection.
FAQ 4: Is the ADIB Mobile App Secure?
Answer:
Yes, the ADIB mobile app is very secure. It includes:
- SSL Encryption – Data transmitted securely
- Two-Factor Authentication – Extra login security
- Biometric Login – Fingerprint/Face ID access
- Session Timeout – Automatic logout for security
- Regular Updates – Security patches released regularly
- PCI Compliance – Meets international security standards
- Fraud Monitoring – Suspicious activity detected
Always download from official app stores (Apple App Store or Google Play Store). Never use third-party app sources.
FAQ 5: What Should I Do if the ADIB App is Not Working?
Answer:
If you experience app issues, try these solutions:
Step 1: Basic Troubleshooting
- Close the app completely
- Restart your phone
- Open the app again
- Try logging in again
Step 2: Check Internet Connection
- Make sure WiFi or data is enabled
- Try switching between WiFi and mobile data
- Move to a different location
- Check with your internet provider
Step 3: Update the App
- Open your app store
- Search for ADIB
- If “Update” button appears, tap it
- Wait for update to complete
- Try again
Step 4: Clear App Cache
- Go to Settings
- Find Apps or Application Manager
- Select ADIB app
- Tap “Clear Cache”
- Restart the app
Step 5: Reinstall the App
- Uninstall ADIB app
- Restart your phone
- Download fresh copy from official store
- Install and try again
Step 6: Contact ADIB Support
- Call +971 2 678 5555
- Use online chat on website
- Visit nearest ADIB branch
- Email customer service
FAQ 6: How Often Does My ADIB Balance Update?
Answer:
ADIB balance updates in real-time across all platforms:
- Mobile App: Updates instantly (usually within seconds)
- Online Banking: Real-time updates
- SMS: Response within 30 seconds
- Missed Call: SMS arrives within 1 minute
- ATM: Instant reflection of balance
- Phone Banking: Real-time information
However, pending transactions (those still processing) may show separately. Bank transfers between different banks may take 1-2 business days to reflect.
FAQ 7: Can I Check Balance for Multiple Accounts?
Answer:
Yes, if you have multiple ADIB accounts, you can check all balances easily:
On Mobile App:
- All accounts appear on home screen
- Tap to switch between accounts
- View balance for each separately
- See combined account overview
On Online Banking:
- Account selector on dashboard
- View one account at a time
- Dropdown menu to switch
- Some pages show summary of all accounts
Via SMS:
- You may need to specify account
- Contact ADIB for multi-account SMS format
- Some customers get one response per SMS
At ATM:
- Select which account after PIN entry
- View one account at a time
- Card must be linked to both accounts
FAQ 8: What Happens if I Forget My Online Banking Password?
Answer:
If you forget your password, follow these steps:
Step 1: Go to Login Page
- Visit www.adib.ae
- Click “Online Banking” or “Login”
- Look for “Forgot Password” link
Step 2: Click Forgot Password
- Usually appears below password field
- Takes you to password reset page
Step 3: Verification Process
- Enter your Customer ID
- Enter your Date of Birth
- Answer security questions (if set up)
- Or verify via SMS code
Step 4: Reset Password
- Create new strong password
- Confirm password
- Password changes immediately
Step 5: Login Again
- Use new password to login
- Successfully access your account
If you can’t reset online:
- Call +971 2 678 5555
- Visit nearest ADIB branch
- Bring valid ID for verification
FAQ 9: Is Balance Checking at ADIB ATM Always Accurate?
Answer:
Yes, ATM balance inquiries are accurate and real-time. However:
- Pending transactions – May not appear immediately
- International transfers – Might show separately
- Check clearance – Can take 1-2 days
- Standing orders – Debit on scheduled date
- Overdraft – Shows if account has overdraft facility
For the most accurate information including pending items, use the mobile app or online banking where you can see transaction details.
FAQ 10: Can I Set Up Balance Alerts on ADIB App?
Answer:
Yes! ADIB mobile app allows you to set multiple alerts:
Available Alerts:
- Low balance warning (e.g., alert when below AED 5,000)
- Transaction alerts (notify for each deposit/withdrawal)
- Large transaction alerts (over specified amount)
- Bill payment confirmations
- Salary deposit notifications
- Card payment alerts
How to Set Up:
- Open ADIB mobile app
- Go to Settings
- Find “Alerts” or “Notifications”
- Enable desired alerts
- Customize thresholds
- Choose notification method (SMS/Push)
This helps you stay informed about your account without manually checking balance repeatedly.
Conclusion
Checking your ADIB balance has never been easier. You now have seven different methods to choose from, depending on your situation:
- ADIB Mobile App – Best overall option (fastest, securest, most convenient)
- Online Banking – Perfect for computer users
- SMS Inquiry – Great when you don’t have internet
- Missed Call Service – Unique and quick method
- ATM Balance Check – Works 24/7 without technology
- Phone Banking – Good for voice-based access
- Branch Visit – Best for complex issues
Most users combine methods. Keep the mobile app as your primary choice, but know how to use SMS or ATM as backup options.
Remember these key points:
✅ The ADIB mobile app is the fastest and most secure way to check balance
✅ You can check balance without internet using SMS, missed call, ATM, or phone banking
✅ All methods are free or very low-cost
✅ Security is important – never share passwords, OTP, or PIN
✅ Regular balance checking helps with financial management
✅ Use multiple methods so you always have a backup option
✅ Contact ADIB customer service at +971 2 678 5555 if you need help
Start using these methods today. Download the ADIB mobile app if you haven’t already. It’s the easiest way to stay on top of your finances. Whether you’re a student, professional, retiree, or business owner, these balance checking methods work for everyone.
Your financial control is now in your hands. Monitor your balance regularly, set up alerts, and enjoy the convenience of modern Islamic banking in the UAE.








